• How do I reset or change my password?

    On the main sign-in page, click "Forgot Password?" to be guided through the password reset process. If you're already signed in to the course, click on your icon in the upper right hand corner, click "My Account" in the dropdown, and then click "Password".

  • How long does the course take?

    Most of our courses take less than an hour to complete, in as many sessions as the user chooses. Take the course when and where you want!

  • Do I have to finish the course in one sitting?

    Nope! Our courses are designed so that you can take your time and pace yourself as you like to complete the course. Unless your employer or institution has instructed otherwise, courses can be completed at the learner's pace.

  • What are the system requirements for the course?

    While the course is available on a mobile site, we encourage users to use a desktop or laptop computer rather than a phone or tablet. Using a mobile device can cause submission issues with quizzes and may impede your progress or cause a certificate delay.

    This course does not support Internet Explorer. Browsers that can be used to access the course include Google Chrome, Mozilla Firefox, Safari, and Opera.

  • My video or quiz is showing a translation error, or "forms.gle" error. What do I do?

    Make sure that you're using a laptop or desktop computer, and one of our approved browsers (check our system requirements above). Sign out of the course, wait 15 minutes, and sign back in. These connection errors are time-based and should reset after 15 minutes.

  • How do I get my certificate?

    Once your course completion is 100% and you have received a passing grade on your Final Quiz, you can access it by clicking "My Account" and then clicking "Certificates".

  • Help! My progress isn't being marked complete.

    Generally, users who experience this issue need to click the ‘Complete’ button at the bottom of the page. If you cannot see it, it may be one of the following issues:

    Our course is best viewed from a computer, not a tablet or phone. If you are using a tablet or phone, please retry the course on a laptop or desktop computer.

    If you are finding an issue in completing a video lesson, our videos require you to watch the full video in order to mark completion.

    If you are using Internet Explorer, please try Google Chrome or Firefox as your browser. Ensure that your browser is not blocking media. Some browsers will block video plugins for unfamiliar sites, preventing the videos from playing.

    Finally, close and restart your browser. Some browser applications, such as Firefox, will display issues with media files when they are not properly updated. Often, simply restarting the application is enough to fix this. After your first slideshow – you will see directly below the slideshow a blue button that you can click on. It reads ‘Complete’. That is the button to look for at the end of each segment to ensure your progress is tracked.

    You might need to scroll down with your cursor to see the button.

  • How do I activate closed captions (CC) in the video lessons?

    The CC BUTTON is located in the LOWER RIGHT CORNER of the video window.Click the CC BUTTON to engage CC and choose English. Click the play icon in the LOWER left CORNER of the video window to start the video with CC.